REFUND & CANCELLATION POLICY

Effective Date: 1 August 2026

Thank you for choosing Easyway Ayu Care. Customer satisfaction is important to us. Please read this Refund & Cancellation Policy carefully before placing an order, as it explains the conditions under which cancellations, returns, replacements, and refunds are accepted.

1. Order Cancellation

Orders may be cancelled only before they have been processed or dispatched. Once an order has been packed, shipped, or handed over to the courier partner, cancellation requests cannot be accepted.

To request an order cancellation, please contact our customer support team immediately with your order details.

Approved cancellations will be refunded to the original payment method.

2. Return Eligibility

Due to hygiene, safety, and quality considerations applicable to health supplements, Easyway Ayu Care does not accept returns or exchanges for products that have been opened, used, consumed, tampered with, or damaged after delivery.

Returns will only be considered under the following circumstances:

• The product received is damaged during transit.
• The product received is defective.
• An incorrect product has been delivered.
• The product received is past its expiry date.

3. Return Request Process

If you receive a damaged, defective, expired, or incorrect product, please notify us within 48 hours of delivery.

Your request should include:

• Order Number
• Customer Name
• Contact Number
• Clear photographs of the product.
• Clear photographs of the outer packaging.
• A brief description of the issue.

Failure to report the issue within the specified time may result in the request being declined.

4. Inspection & Approval

After receiving your request, our team will review the information provided. If required, additional photographs or information may be requested.

Easyway Ayu Care reserves the right to approve or reject any return or refund request after verification.

5. Refund Process

Once approved, refunds will be processed to the original payment method used for the purchase.

Refund processing time generally ranges from 5–10 business days depending on your bank or payment service provider.

Easyway Ayu Care is not responsible for delays caused by banks, payment gateways, or financial institutions.

6. Replacement Policy

Where appropriate and subject to stock availability, Easyway Ayu Care may provide a replacement instead of a refund.

Replacement requests are applicable only for approved damaged, defective, expired, or incorrectly delivered products.

7. Non-Refundable Situations

Refunds or replacements will not be provided for:

• Change of mind after purchase.
• Product no longer required by the customer.
• Incorrect product selected by the customer.
• Products that have been opened, used, or consumed.
• Damage caused after delivery.
• Orders with incorrect or incomplete shipping information provided by the customer.
• Delivery delays caused by courier partners, customs, weather conditions, public holidays, strikes, or circumstances beyond our reasonable control.
• Refusal to accept delivery.

8. International Orders

International customers are responsible for any customs duties, import taxes, VAT, or other government charges applicable in their country.

Refunds will not be provided if an order is delayed, held, or rejected by customs authorities.

9. Failed Delivery

If an order is returned to us due to an incorrect address, repeated delivery failure, customer unavailability, or refusal to accept the shipment, additional shipping charges may apply before the order can be reshipped.

10. Right to Refuse Requests

Easyway Ayu Care reserves the right to refuse any refund, replacement, or return request that does not comply with this policy or where fraudulent activity is suspected.

11. Changes to this Policy

Easyway Ayu Care reserves the right to modify this Refund & Cancellation Policy at any time without prior notice. Updated versions will be published on this page with the revised effective date.

12. Contact Us

For any refund, replacement, return, or cancellation requests, please contact us.

Easyway Ayu Care
Phone: +91 8469990387
Email: support.easywayucare@gmail.com